Shipping policy

Processing Time

Ready-to-ship items are processed and shipped within 1–2 business days of your order.

Custom & made-to-order pieces take longer, since each one is created after you order:

Dried flower preservation pieces: 4–6 weeks
Fresh flower preservation pieces: 6–8 weeks

For custom pieces built from flowers you send us, these timelines start from the day we receive your flowers — not the day you place your order. Once you've shipped your flowers to us, please send us the tracking number so we can watch for their arrival and get your piece started as soon as they're in. We'll keep you updated if anything is running longer than expected.

Please note: processing time is separate from transit time below — a ready-to-ship item shipping in 1–2 days might still take another 3–7 days to arrive, depending on your location and shipping method.

Where to Send Your Flowers

If you are shipping us flowers for a custom preservation piece, please send them to:

The Neat Rack
Attn: Olga Bocharova
3134 West Springs Drive, #E
Ellicott City, MD 21043
USA

Once you have shipped your flowers, please send us the tracking number so we can watch for their arrival and get your piece started as soon as they are in.

Where We Ship

We ship worldwide. If you're outside the US, please double check your shipping address is complete and accurate at checkout — we're not able to redirect a package once it's shipped.

Shipping Cost

US orders: Calculated at checkout based on weight and destination. Select items qualify for free domestic shipping — this is noted on the individual product page when it applies.
International orders: Calculated at checkout based on weight and destination.

International Orders — Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees charged by your country upon arrival. These charges are the customer's responsibility and are not included in your order total or shipping cost — we have no way to know or control what your local customs office will charge. Please check with your country's customs office if you're unsure what to expect.

International shipping times can also vary due to customs processing, which is outside our control.

Tracking

Every order ships with tracking. Once your order ships, you'll receive a shipping confirmation email with your tracking information.

Lost or Delayed Packages

If your package is significantly delayed or tracking shows it as lost, please reach out to us at theneatrack@gmail.com and we'll help track it down or work out next steps with you.

(If a package arrives damaged, that's covered separately under our Shipping & Damage section of our Refund Policy — you're covered there too.)